Mystery Shopping Programme ("MSP") Findings

Appendix: Report on Mystery Shopping Programme for the sale of unlisted securities and futures investment products in Hong Kong (Banking Sector)

Topic:

Banking Conduct & Enforcement - Consumer Protection

Wealth Management & MPF - Insurance products

Wealth Management & MPF - Securities/investment products

Keyword: Suitability assessment Risk appetite/limits Disclosure/Transparency Treat customers fairly Non-SFO regulated investment products + Systems/controls ILAS products Counterparty default risk Policies/procedures -

Group: All Authorized Institutions