IC-4 Complaints Handling and Redress

Topic:

Banking Conduct & Enforcement - Complaints

Keyword: Policies/procedures Incident response/management/recovery Systems/controls Treat customers fairly Internal auditors + Senior management/72B managers Accessibility/Barrier-free/Disability Disclosure/Transparency Assessment/feedback mechanisms Regulatory reporting/disclosures Reporting channels Supervisory cooperation -

Group: All Authorized Institutions