Observations of Mystery Shopping Programme (MSP) in respect of Account Opening by Authorized Institutions (AIs) in Hong Kong

Annex 1: Report of Mystery Shopping Programme for Account Opening Process of Small and Medium-sized Enterprises Customers

Topic:

Banking Conduct & Enforcement - Account Opening/Maintenance

Keyword: Customer due diligence Disclosure/Transparency Accessibility/Barrier-free/Disability Country risk Policies/procedures -

Group: All Authorized Institutions