Observations of Mystery Shopping Programme (MSP) in respect of Account Opening by Authorized Institutions (AIs) in Hong Kong

Annex 2: Report of Mystery Shopping Programme for Account Opening Process of Ethnic Minority Customers

Topic:

Banking Conduct & Enforcement - Account Opening/Maintenance

Banking Conduct & Enforcement - Financial Inclusion

Keyword: Treat customers fairly Disclosure/Transparency Retail wealth management Customer due diligence Policies/procedures -

Group: All Authorized Institutions